Veteran Caseworkers Triage Platform

Funded by a 2016 Legal Services Corporation -Technology Innovation grant, incollaboration with Pine Tree Legal Assistance of Maine (PTLA) leveraged a co-design process to address how we might better understand and classify the specific types of legal services available to veterans and their caseworkers on a national level. As part of this project, we worked together to create a robust online national survey to better understand what legal services organizations provided across the country, whether services were geographically limited or not, and how organizations preferred referrals (e.g., online intake or phone). The end result was an online platform that linked people with the right service in the right location when they completed the triage process on PTLA’s Stateside Legal website.

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Explore the tool here.