Veteran Caseworkers Triage Platform

Funded by a 2016 LSC-TIG grant, this collaboration with Pine Tree Legal Assistance of Maine (PTLA) leveraged a co-design process to address how might we better understand and classify the specific types of legal services available to veterans and their caseworkers on a national level. As an aspect of this project, we worked together to create a robust online national survey to better understand what legal services organizations provide across the country, whether services are geographically limited or not, and how organizations prefer referrals (e.g. online intake or phone). The end result was an online platform that links folks with the right service in the right location when they complete the triage process on PTLA’s Stateside Legal website.

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Explore the tool here.