Access to Justice by Design: Margaret Hagan @ NUSL

Thanks to the Givelber Lecture series, we were able to bring legal design pioneer and Lab pal Margaret Hagan to NUSL students for a two-week intensive in 2016. She guided students through a user-centered design approach, mixed with agile development, to tackle Housing Court for self-represented litigants. The class involved fieldwork at the courts; identification of key fail points and frustrations of stakeholders by observing and conducting interviews, and brainstorming and testing new solutions. Her generosity of time and talent helped inform the evolution of our Lab Seminar.